Answers to—FAQs

FAQ

Arriving at Opera House

Citizens Bank Opera House
539 Washington Street, Boston, MA 02111
Contact: 617-259–3400

Leave yourself enough time for traffic. Please arrive no less than 15 minutes before the 7:00 pm show. If you arrive late, you may have to wait to be seated between the speaker talks.

These parking garages are located close to the Citizens Bank Opera House.

Lafayette Parking Garage
1 Avenue de Lafayette
Distance: 1 min walk
Contact: 617-357–1987

Millennium Place Garage
47 Boylston Street
Distance: 3 min walk
Contact: 617-574–7252

Boston Common Garage
Zero Charles Street
Distance: 8 min walk
Contact: 617-954–2098

The Citizens Bank Opera House is centrally located in Downtown Crossing. It is within walking distance from these MBTA Stations:

  • Orange Line Downtown Crossing and Chinatown T Stops
  • The Green Line Park and Boylston T Stops
  • The Red Line Park and Downtown Crossing T Stops

Purchasing Tickets

The only way to purchase TEDxCambridge tickets online is through Ticketmaster.com. You can avoid paying Ticketmaster fees by purchasing tickets at the Citizens Bank Opera House Box Office Mon–Fri from 11am to 6pm.

The Citizens Bank Opera House Box Office requires a photo ID, the credit card the tickets were ordered with, and the Ticketmaster confirmation number.

Yes. In the Citizens Bank Opera House, seats are numbered even on the right, odd on the left, and consecutive hundreds in the middle.

No, with Ticketmaster’s implementation of SafeTix, which uses a rotating barcode, screenshots will not scan. Please ensure that you have your ticket pulled up via your Ticketmaster App or in your Apple or Google Wallet.

You can download the Ticketmaster App for Android and iPhone. Please turn the brightness of your phone all the way up when scanning.

Box Office

Monday–Friday: 11am – 6pm

They accept Visa, Mastercard, American Express, Discover, and cash. Credit cards must bear the name of the person purchasing the tickets.

Lost Tickets

Please email info@citizensbankoperahouse.com with the following information:

  • Your name
  • The date of purchase
  • The credit card number
  • Your telephone number

The box office will research the order and notify you that a location pass will be issued on the night of the performance. In all cases, a location pass will only be issued on the day of the show, one hour before the show — no exceptions.

General Questions

The lobbies are open to the public 45 minutes before the show time.

All bags are subject to inspection before entering the Citizens Bank Opera House. A coat check is available for $8 per coat and $5 per bag.

Cell phones are permitted in the theatre, but are required to be off during the show.

You can take pictures in the lobby and the theatre before the performance, but not during the show.

Yes. Seating holds are designed to uphold the integrity of the TEDxCambridge speaker talks. If you arrive late to the show or have to leave your seat, you will be asked by the opera house usher staff to wait until the next designated seating time between talks.